Refund Policy

Refund Policy

You can request a refund for nearly any purchase on Android, iOS or different platforms any reason. Maybe your PC or mobile doesn’t meet the hardware requirements; maybe you bought a virtual game item by mistake; maybe you played Leon Texas HoldEm Poker for an hour and just didn’t like it.

It doesn’t matter. DKPeak Bilişim İnternet Teknolojileri ve Danışmanlık Hizmetleri Limited Şirketi will, upon request via [email protected], issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in through the same payment method you used to make the purchase.

Where Refunds Apply

DKPeak refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Android, iOS, or other platforms. Here is an overview of how refunds work with other types of purchases.

REFUNDS ON IN-GAME PURCHASES

DKPeak will offer refund for in-game purchases within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.

BANS

If you have been banned by our anti-cheat engine on a game, you lose the right to refund.

REFUNDS ON GIFTS

Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. Funds used to purchase the gift will be returned to the original purchaser.

ABUSE

Refunds are designed to remove the risk from purchasing items on DKPeak-not as a way to get free virtual items. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund that was purchased just before a sale and then immediately rebuying for the sale price.

How to Request a Refund

You can request a refund via [email protected].

You can request a refund for nearly any purchase on Android, iOS or different platforms any reason. Maybe your PC or mobile doesn’t meet the hardware requirements; maybe you bought a virtual game item by mistake; maybe you played Leon Texas HoldEm Poker for an hour and just didn’t like it.

It doesn’t matter. DKPeak Bilişim İnternet Teknolojileri ve Danışmanlık Hizmetleri Limited Şirketi will, upon request via [email protected], issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in through the same payment method you used to make the purchase.

Where Refunds Apply

DKPeak refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Android, iOS, or other platforms. Here is an overview of how refunds work with other types of purchases.

REFUNDS ON IN-GAME PURCHASES

DKPeak will offer refund for in-game purchases within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.

BANS

If you have been banned by our anti-cheat engine on a game, you lose the right to refund.

REFUNDS ON GIFTS

Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. Funds used to purchase the gift will be returned to the original purchaser.

ABUSE

Refunds are designed to remove the risk from purchasing items on DKPeak-not as a way to get free virtual items. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund that was purchased just before a sale and then immediately rebuying for the sale price.

How to Request a Refund

You can request a refund via [email protected].